EasyBook Commonly Asked Questions...

This page contains answers to some of the most commonly asked questions about EasyBook.

 

What is the current version of EasyBook?

The current version of the main EasyBook Booking Management Software is named "Adapt". This was released in July 2011. If you are running an older version of EasyBook there is an upgrade available to convert your existing copy of EasyBook to the newer version. Contact us for more information about getting upgrades for EasyBook.

 

What are the minimum system requirements for EasyBook?

EasyBook is a Microsoft Windows PC based software program. The EasyBook software will run on all 32-bit Windows Operating Systems from Windows 98, XP, 2000, through to Windows Vista and Windows 7. You can run EasyBook on 64-bit Windows Operating Systems, but you may need to install the software using a Compatibility Assistant.

EasyBook uses around 30mb of hard disk space to operate on installation, and over time this will increase slightly as more information is stored in the system.

EasyBook uses Microsoft Word to create letters, bills and reports within the system. Most versions of Microsoft Word are supported from Word 97, 2000, 2003 and 2007 to Word 2010. The only exception to this is the recently released "Click To Run" versions of Word 2010. EasyBook cannot currently work with this version of Word as it is running as a "Virtual" application and not a standard Windows program. If you have purchased a computer that has a "Click To Run" version of Word installed you should be able to replace this with a full version of Word by downloading the ".msi" installer from the Microsoft website.

If you do not have a copy of Microsoft Word on your computer you can choose to create a more basic type of letters and bills using the "Wordpad" option in System Settings. This will attempt to create letters and bills using whatever Word Processing software is set to work with ".rtf" documents. This will only create a basic letter or bill (eg. no tables or image logos), and you will not be able to use the system to create reports.

Apple Mac - EasyBook Booking Management Software is not currently available as a special "Mac" version. We are currently looking into this. In the meantime you are free to try getting EasyBook running on a Mac using a Windows Emulator program, but we are unable to support this beyond the standard support we provide for the operation of the EasyBook software due to technical constraints.

 

Downloading and Installing EasyBook:

If you have any problems downloading or installing EasyBook we recommend that you first try to download the setup program again before contacting us.

If you are downloading and installing and older version of EasyBook (prior to the current "Adapt" version) onto a computer running Microsoft Windows Vista or Windows 7 you may need to use the Windows Program Compatibility Troubleshooter or Wizard to assist with the installation, and choose to install the software to a location other than the default "Program Files" folder. We have created an information sheet with instructions for doing this. You can read or download and print this document using this link to open the ".pdf" information sheet.

 

How do I take a "backup" of EasyBook?

The data files for EasyBook are normally all stored in one folder named "Data", with sub-folders for things like letter or email templates and created documents. The main information contained in the EasyBook system (bookings, guests, etc.) is stored in one database file named "hotel.mdb", and by default this is stored on your hard disk in the C:\EasyBook\Data folder (this may be C:\Program Files\EasyBook\Data on older systems). You can take a backup copy of this file onto a USB stick or burn it onto a cdrom and then you can store this in a safe place.

 

Can I run the EasyBook software on more than one computer over a network?

Yes, you will need to contact us for instructions on setting EasyBook up to run in this way. It is quite simple, and we have easy to follow instructions to assist you in this process. There is no extra cost for running EasyBook on more than one computer for your business using a single registered licence.