EasyBook Sales Policy...
Below are our terms for the sale of EasyBook products and services.
Purchase of products and/or services:
We offer a number of payment options for you to purchase our products and services.
You can place orders securely through the PayPal purchase links on this website, this allows payment either through your existing PayPal account, or as a one-off purchase using a valid payment method through PayPal’s Secure Ordering System.
You can also choose to pay for goods and/or services directly with us by debit/credit card or Bank Transfer (BACS/IBAN). In this case you can either choose to contact us directly with this information or request that we contact you to gather this information once you have submitted your sales order through the website.
When submitting a sales order through this website you may be asked to submit important information relating to the purchase, such as your name and contact email address or telephone number. Where possible we will proceed with your sales order with the information submitted at this stage. In a case where more information is needed we will contact you by email or telephone to gather the information so that we can process the payment for your sales order at our offices.
Receipt of payment:
We issue receipt of payment following the purchase or renewal of a product or service.
Delivery of products and/or services:
Delivery for digital items (eg. a registered licence file) will be made by email using the contact information you have supplied, and also by pre-arranged remote access software installation if required.
Delivery of services (eg. help and support service) will be provided as required based on our terms for that service (eg. by email, telephone or remote access software during normal office hours – or outside normal office hours by prior arrangement).
If a physical copy of a digital product (eg. a cdrom containing a registered licence file) is required this can be arranged directly with us prior to or following purchase, there may be a small fee associated with the creation and delivery of such an item, this will be discussed and agreed at the time.
Renewal of products and/or services:
Where a product or service is based on a period of validity (eg. a 12 month renewable registered licence), we agree to provide that product or service from the date of supply until the date of expiry. Upon the date of expiry we will provide renewal of that product or service following valid receipt of payment for the subsequent renewal period. We will normally contact you in advance of the due renewal date of a product or service offering renewal options.
Cancellation, Returns and Refunds:
Where a customer wishes to cancel a sales order prior to payment being received by ourselves and any product being supplied or service being delivered we agree to cancellation of a sales order without issue.
Where a customer wishes to cancel a sales order after we have received payment but prior to any product being supplied or service being delivered we agree to cancellation of a sales order without issue and refund of payment received. We consider a product to have been supplied when it has been sent either by email or by digital transfer using remote access software. We consider a service to have been delivered upon preparation by ourselves for provision of its use by the customer.
Where a product has been supplied or service has been delivered following purchase we agree to assist reasonably in the successful installation and setting up of that product and/or service.
Where a customer wishes to cancel or return a product or service once payment has been received and a product has been supplied or a service has been delivered we agree to investigate the issue and aim to resolve amicably to the satisfaction of both parties.
Refunds for payment received for products and/or services will only be given at the discretion of the management of EasyBook Business Solutions Limited.
Your Statutory Rights:
The terms set out above do not affect your statutory rights.