EasyBook Customer Reviews

Read what some of our customers have to say about the EasyBook PMS and our Help & Support Service
Below is a selection of reviews we have received about EasyBook from satisfied customers.  To add your comments about EasyBook to this page please get in touch using our customer contact form.

"We are a very busy 16 bed hotel in Blackpool, Lancashire and have been using EasyBook for more than 6 years now.  We love the ease of use and the reports, both financial and marketing, are nothing short of excellent.  We use all the standard letters and it is easy to create your own templates and update the booking system to your own requirements.  We find it particularly important to use the "source of booking information" as this enables us to keep a close check on our marketing.  All in all a simple and effective system with a great support team in Andy and co."

The Wilton Hotel, Blackpool, Lancashire, United Kingdom

"We write as owners of the White House Motel in Mohawk, situated on the edge of Lake Superior in the USA.  We were looking for ages for a reasonably priced motel booking system for our 10 bedroomed Motel.  We stumbled upon the EasyBook solution, the service we received from day one was exceptional, the system after a little practice was so easy to use and set-up.  Most other systems were quite complicated.  Our investment in the EasyBook system was well worth it and we are already recommending the system to other Hotel/Motels in our area.  Download the trial version and see for yourself... Regards, Bob and Cheri Hughes (well satisfied users)."

White House Motel, Mohawk, Michigan, USA

"We have been using EasyBook for over 12 years now and find it ideal for our property rental company based in Catalonia, Spain.  The personal service that we have received over the years has been first class, from changing templates to just giving advice over the phone.  In today's world of technology it has been great to work with a company that you can actually contact on the phone and ask for advice and help.  I find the ‘Bookings Created’ report really handy to check year on year business, plus the new add-ons to filter/group results by type of accommodation will be a great help in the future.  Many thanks for your help, and no doubt will be calling on you again in the near future."

Kings Property Management S.L, L'Estartit, Girona, Spain

"I would recommend EasyBook without any hesitation at all.  The system is great value, it is so much more competitively priced than other systems I have tried and offers everything our business needs.  The system works perfectly for our busy guesthouse along with our self catering cottage.  It has made life so much easier.  I have found the system relatively easy to set up and if I had any questions during setup EasyBook have responded very quickly.  Even requests for additional features have been included in updates.  Thoroughly recommended."

The Glenartney, Isle of Arran, Scotland

"When moving from an 8 bedroomed to a 20 bedroomed Guest Accommodation premises here in Great Yarmouth I researched for ages for a computerised booking system that would give me all the history, data and personalised detail I would require.  The 30 day free trial means you try before you buy and it wont take you the full 30 days to decide this is the system for you.  Not only is EasyBook one of the most cost effective, it is so simple to use and it takes no time at all to personalise all the templates and add new ones to suit your business.  Over the years the system has expanded with our business and still gives us everything we require.  I was so impressed with the system that as vice chair of our local hotel and guest house group I recommended the system to our members, gave a short preview of the system and sold quite a few there and then, all of which are still in use.  I would use this system for anything over 4 units and the support is second to none."

The Southern, Great Yarmouth, England

"We have a fleet of mobile homes in Brittany which we rent in the style of Keycamp/Eurocamp.  We were introduced to EasyBook about 7 years ago.  The system is very simple and easy to learn how to operate.  The personal service offered by the support team is first class and I have no hesitation in recommending EasyBook to anyone who wants a dependable, easy to use, and cost-effective system."

Benodet Breaks, Brittany, France

"I write as the Licensee of the Bermagui Beach Hotel (on the far south coast of New South Wales, in Australia).  We have been using your software for only a few months and ARE VERY IMPRESSED.  I researched for months before trialling your product.  As we don't have a dedicated office to take our accommodation bookings, we rely on bar staff and they are not all computer literate, believe me!  Anyway, it has been a truly easy to handle product for everyone and the error rate has dropped dramatically since changing over to you.  Thanks again."

Bermagui Beach Hotel, Australia

"We use the EasyBook system in all our hotels.  It is the best system out there at by far for the money.  The best value and the support service is second to none.  I would recommend this system to anyone from a small guest house to large hotel.  We own the largest hotel in North Devon and this software is great."

Durrant Hotel / Executive Hotels, England

"EasyBook is a fabulous system.  I recommend it whenever we are asked what we use.  The program makes looking after our booking and guest information so easy it’s unbelievable.  We can see in seconds our occupancy information, and the system pays for itself with the time we save."

Langtrys Luxury Bed & Breakfast, Blackpool, Lancashire, England

"We are a caravan park with several types of touring pitches and hire caravans, working with date sensitive tariffs.  The EasyBook program was very easy to adapt to our individual needs in the original setup.  We have used EasyBook this season over a network of 3 computers and by some staff who have no previous experience of reservation systems.  I have over the years used several high tech reservation/billing programs and this is the best value for money and because of its simplicity there is far less need for technical support.  On the other hand when I have needed support when adapting reports/letters the response was very quick, easy to follow and very friendly.  I cannot recommend this program highly enough."

Burgh Castle Marina, Great Yarmouth, Norfolk, England

"EasyBook is an excellent booking and total database management tool which we would recommend without hesitation.  Equally important is the customer service and backup which we have found to be of a very high quality."

Crystal Lodge Holiday Apartments, Blackpool, Lancashire, England

"I have been using EasyBook for almost six years now and love it.  I had searched long and hard for a program that would suit my vacation rental business and while other programs I tried were good, they were just too much for my needs.  I have a simple business and I needed a simple program...  I found it in EasyBook, and the support from the EasyBook staff is excellent.  Not being a "techie" I have had to rely on them to help me after I upgraded to a new machine.  They were most courteous and walked me through the switch over until I was up and running again.  I whole heartedly recommend EasyBook to everyone in the vacation rental business.  Thanks EasyBook!!!"

DC Oceanfront Accommodations, Wailuku, Hawaii

"We have been using EasyBook to run our bush camp for nine years now, and it has performed flawlessly.  In an area of management where so many things can go wrong, it is wonderful to be able to know that at least our software platform is sturdy and reliable."

Binacrombi Bush Cabins, New South Wales, Australia

"We have now been using EasyBook for 8 years.  We have 19 rooms plus dining room, bar and 2 meeting rooms and it doesn't get any easier than this.  I had spent months downloading free trials for booking systems, trying them and then deleting them as they were either expensive, complicated or just complete ripoffs!  Luckily I found and downloaded the EasyBook free trial.  I used it for the 30 days and of course bought it.  I thought the trial was value for money, but then I got the updated version and couldn't believe it, it got even easier!  We have actually had fun learning to use it, the few times we have had any queries or problems (our fault not yours) these were answered very quickly by technical support, we look forward to any future updates."

Ulvik Fjord Pensjonat, Ulvik, Norway

"After having tried other software, we are really pleased to have chosen EasyBook.  It is very easy to use, just as its name suggests.  As we do not actually run a hotel but lodgings, flats/houses and co-ordinate accommodation with an array of host families, we were initially sceptical as to how useful the system would be to us.  No fear, EasyBook has so far coped with everything we threw at it.  When problems/queries arose, support has been prompt and competent.  The system is a pleasure to use and can only be recommended.  Keep up the good work!"

Eversleigh Lodgings, Stafford, England

"I must compliment you on your customer service and promptness of response to any enquiries I have made....  excellent.  This is nice to have when we are so far away."

TreeHouse Village EcoResort, Papua New Guinea

"EasyBook is, well, "Easy".  It really is a jewel among reservation systems.  You are buying "Truth in Advertising" with this system.  Promises are kept and it works.  The design is reliable as is the daily execution.  Two features which you will come to love very quickly are the ability to change virtually anything with regard to a reservation quickly and easily.  Secondly, you can have anybody up and using it very quickly because it is intuitively designed to be non-threatening to novice or first time computer users.  I have not seen EasyBook's equal in a product for small to medium size lodging properties; 1 to 20 units."

Tahoma Lodge, California, USA